Shipping Information

1. Shipment Processing Time

  • Orders are processed Monday to Friday, excluding UK bank holidays.

  • Please allow up to 1 business day for order processing.

  • Orders placed on weekends or holidays will be processed the following business day.

2. Order Cut-off Time

  • Orders placed before 3:00 PM GMT/BST will be dispatched the same business day.

  • Orders placed after 3:00 PM will be dispatched the next business day.

3. Shipping Regions, Rates & Delivery Estimates

  • UK Shipping:

    • Free shipping on all orders

    • Estimated delivery time: 2 to 5 business days

  • EU Shipping:

    • Available at an additional cost, calculated at checkout

    • Estimated delivery time: 5 to 10 business days

Please note: Delivery times may vary during peak periods. If there’s a significant delay, we’ll contact you via email or phone.

4. Couriers & Tracking

  • We ship using trusted couriers such as Royal Mail, DPD, or similar.

  • You’ll receive a shipment confirmation email with a tracking number once your order has been dispatched.

  • Tracking links usually become active within 24 hours.

5. Changing Your Shipping Address

  • Contact us within 24 hours of placing your order if you need to update your shipping address.

  • Email: support@wagsnwiggles.store

  • Use the subject line: “Urgent: Change Shipping Address”

  • Include your order number and the correct address.

  • We’ll do our best to amend it before dispatch. If the order has already shipped, you’ll need to contact the courier directly.

6. Questions?

For any questions about shipping, please reach out to:
support@wagsnwiggles.store — we’re happy to help!